111bolaFrequently Asked Questions

Opening an account on 111bola takes about five minutes. First, visit our website and click "Create account". Enter your email address, choose a username and password, and provide your full legal name, date of birth, and mobile number. Next, verify your email by clicking the link we send you. Then, upload a copy of your government ID (passport or national ID card). Our verification team reviews your ID within one business day. Once approved, you can deposit funds and access our football betting markets, live-dealer tables, slots, and esports betting. If you have questions during registration, our support team in Jakarta and other major cities is available via live chat.

If you forget your password, go to the login page and click "Forgot password". Enter the email address associated with your 111bola account. We send a password-reset link to that email within a few minutes. Click the link and choose a new password (at least 8 characters, including uppercase, lowercase, and a number). If you do not receive the reset email, check your spam folder. If you have further trouble, contact our support team via live chat or email with your account details, and we can assist with account recovery.

To verify your identity on 111bola, upload a clear photo or scan of your government-issued ID. Acceptable documents include a passport, national ID card (KTP in Indonesia), or driver's licence. The document must show your full name, date of birth, and ID number. Make sure all text is legible and the entire document is visible in the photo. Verification typically takes one business day. If your document is unclear or incomplete, we may request a re-upload. After approval, you can withdraw funds and access all betting features. This verification step is required by law to prevent fraud and money laundering.

We support deposits via nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, or e-wallet accounts. Minimum and maximum deposit amounts vary by payment method. Most e-wallet methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) allow deposits starting from a small amount up to several million rupiah per transaction. Bank transfers (online payment, e-wallet, mobile banking, local payment) also accommodate a wide range. During major events like Liga 1 or Piala AFF tournaments, we sometimes offer temporary deposit bonuses. To see exact limits for your chosen method, select it during the deposit process. Our support team can clarify limits if needed.

111bola does not charge deposit or withdrawal fees. However, your payment provider (e.g., online payment, e-wallet, mobile banking, local payment) may charge transaction fees for certain methods or amounts. These are third-party charges, not 111bola fees. Most e-wallet services in Indonesia offer free or low-cost transfers to our platform, but we recommend checking your payment provider's terms. Bank transfers via online payment, e-wallet, mobile banking, or local payment may incur a small bank fee depending on your bank. When you initiate a withdrawal, our platform processes it to your payment method at no charge. The time it takes to receive funds depends on your payment provider, not on us.

We process withdrawal requests within one hour during business hours. The time it then takes to receive funds in your wallet or bank account depends on your payment provider. E-wallet transfers (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) usually arrive within five to thirty minutes. Bank transfers to mobile banking, local payment, online payment, or e-wallet may take one to three business days, depending on your bank. During holidays like Idul Fitri or Idul Adha, processing may be slower. Once we process your request, you can track its status in your 111bola account. If a withdrawal does not arrive after the expected time, contact our support team with your transaction ID.

Live-dealer tables are real casino games broadcast from multi-camera studios. A real dealer conducts blackjack, roulette, baccarat, or Dragon Tiger games, and you see the action live on your screen. You place bets through our platform, and outcomes are determined by the live dealer's actions in real time. Slots, by contrast, are digital games with animated reels. When you spin, a random number generator determines the result instantly. Slots offer various themes (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and payout structures. Live-dealer games require you to follow the pace of the dealer and other players, while slots are played at your own speed. Both are available on 111bola after your account is verified and funded.

Yes, 111bola offers betting markets on Liga 1 (Indonesia's top football division), Piala AFF, Piala Indonesia, Champions League, Premier League, and other major tournaments. For each match, we offer markets such as match result, over/under goals, both teams to score, and player performance bets. Live betting is also available—you can place bets while a match is in progress and watch live scores update on our platform. Markets open before the match kicks off and close shortly after. Odds update regularly based on betting activity. Our football coverage includes regular league matches, cup competitions, and international tournaments throughout the year.

Our weekly cashback is a percentage-based rebate on your total betting losses each week. Eligibility and cashback percentage depend on your account tier (determined by accumulated tier points). Tier points are earned on every wager you place. The cashback is calculated every Monday and credited to your account as bonus balance by Tuesday. You must use the bonus balance on 111bola platforms—it cannot be withdrawn as cash initially. Once you meet the bonus playthrough requirements, you can withdraw the winnings. There is no set minimum bet or wager requirement to earn tier points or qualify for cashback. Higher-tier members receive better cashback percentages. Full terms are available in our Promotions page.

You can adjust your account preferences in the Settings section of your 111bola account. Common settings include email notifications, language preference, and notification frequency. If you wish to pause account activity temporarily (sometimes called a timeout), contact our support team via live chat or email. We can suspend your account for a period you specify (e.g., one week, one month, three months). During suspension, you cannot deposit, wager, or access games. This is different from account closure, which is permanent. If you choose to close your account entirely, we process the request within three business days and refund any remaining balance to your payment method. All account changes are logged for your security.

Yes, 111bola offers a referral program. When you refer a friend to our platform, you both receive a bonus once your friend completes their first deposit. The bonus structure varies depending on your tier level and current promotional period. To refer a friend, go to the Referral section of your account, copy your unique referral link, and share it. Your friend must sign up using your link and deposit before the bonus is credited. There is no limit to the number of referrals you can make, but each referral must be a unique new user. Referral bonuses are credited as bonus balance; playthrough requirements apply before you can withdraw. Exact bonus amounts are displayed in the Referral section.

Our support team is available via email at the address listed at the bottom of our website. When you email us, include your 111bola username and account email address so we can locate your account quickly. Describe your issue clearly and provide any relevant details (e.g., transaction ID for payment questions, error message screenshots). We aim to respond to all emails within 24 business hours. For faster assistance, use our live chat feature, which is available during standard business hours. Email is best for detailed questions or account issues that require investigation. You can also submit a support request through your account settings, where you can attach documents if needed.